Complaints

Tell us what happened. We will route it to the current service team.

Raise a complaint

Email support@goblincards.com with “ONDA complaint” in the subject. Include your order reference, a description of the issue, relevant dates and the outcome you are requesting.

Card and transaction issues

Issuer rules govern card disputes, reversals and chargebacks. Ask the service team for the applicable process for your physical Mastercard or virtual Visa.

Your support draft

Drafts created in the support center stay on your device until you explicitly send an email. Saving a draft does not submit a complaint.