Frequently asked questions
The cards, Base payments and future ONDA Access perks.
What is included in the $350 offer?
You receive two separate cards: a physical Mastercard and a virtual Visa. Tracked international delivery and personal support are included. This is the current one-time bundle offer; the cards are not sold separately at present.
How do I get and activate my cards?
Start your card request with ONDA. International tracked delivery usually takes about seven days, up to fourteen. Once the physical card arrives, contact support to register both cards. Virtual issuance is for eligible existing cardholders and follows support confirmation.
Which network can I use?
The ONDA funding experience is designed for Base only, starting with ETH on Base. Always use the network and deposit instructions displayed in the confirmed funding instructions. Only use verified funding instructions for your issued card.
Can I top up with tokenized stocks?
This is planned for the new Base experience. Eligible tokens, conversion partners and fees will be confirmed before it goes live. Eligible assets and conversion routes will be published before launch.
Does the physical card require KYC?
No passport, driver's licence or identity document upload is required for the physical Mastercard. The virtual Visa is a separate card with its own eligibility and issuer conditions. The service is for users aged 18 or older.
How do Apple Pay and Google Pay work?
The virtual Visa supports Apple Pay and Google Pay. It also supports 3D Secure for online purchases. The physical Mastercard and virtual Visa have separate balances, limits and fees.
What are the fees and limits?
The physical card has a 3.5% deposit fee and $100 minimum deposit, with 0% card-provider FX and ATM fees. Its limits are $2,500 per transaction, $5,000 daily spending and $500 daily ATM withdrawals. The virtual card has an approximately 1.5% FX difference and a 2% cash withdrawal fee; tap-to-pay is capped at $20,000 per transaction and day, and online payments at $200,000 per transaction and day. ATM operators can apply additional charges and limits. Physical daily limits reset 24 hours after each transaction; there is no monthly physical spending limit.
Can I use it everywhere?
Country and merchant restrictions apply, so check availability before ordering. Blocked categories include gambling, money transfers, crypto purchases and other prohibited uses. Read the complete current restrictions or ask support about your destination.
Afghanistan, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burma/Myanmar, Cameroon, Central African Republic, China, Croatia, Cuba, Democratic Republic of the Congo, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Jamaica, Kenya, Lebanon, Libya, Mali, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Namibia, Nicaragua, Nigeria, North Korea, North Macedonia, Philippines, Russia, Senegal, Serbia, Slovenia, Somalia, South Africa, South Sudan, Syria, Tanzania, Tunisia, Ukraine (Donetsk and Luhansk regions), Venezuela, Vietnam, Yemen and Zimbabwe.
Current merchant restrictionsGambling, betting, lotteries and casinos; pawn shops; money and wire transfers; cryptocurrency purchases; escort and dating services; weapons and explosives; drugs and pharmaceuticals; political and religious organizations; debt collection. Restrictions can change: check the current issuer conditions and support before ordering or traveling.