SUPPORT
A little help.
A clear way forward.
From your first card to your next trip. Find an answer, or put the details in one place.
Getting started
The $350 pair includes the physical Mastercard, virtual Visa and tracked international shipping. Save a card request, check availability, then follow confirmed payment and activation instructions.
Get your cards ↗Activating your cards
Physical-card registration comes first. The separate virtual Visa follows eligibility and support confirmation. Do not share your PIN, private key or recovery phrase.
Meet the cards ↗Funding on Base
ETH on Base is the new ONDA funding direction. Minimum physical-card deposit: $100 equivalent. Deposit fee: 3.5%. Use only a verified funding address supplied for your issued card.
See funding fees ↗Apple Pay & Google Pay
Add the eligible virtual Visa to your phone wallet after issuance. The physical Mastercard and virtual Visa keep separate balances, fees and limits.
Explore virtual Visa ↗Delivery, replacement & refunds
Tracked delivery usually takes about 7 days, up to 14. A lost-card replacement or three-year renewal costs $100. Contact support about lost delivery or refund eligibility.
Read order terms ↗ONDA Access
Wave and Tide are planned. No ONDA contract or token purchase route is connected. Saving your preference does not acquire tokens or activate rewards.
Explore Access ↗No matching answer yet. Save a support draft with the details.
English-speaking support.
Current service hours: 8am–10pm CST.
For card-specific help, include your request reference. Never include a full card number or wallet secret.
LET’S PUT IT IN WORDS.